Short Title:Conflict Resolution Skills
Full Title:Conflict Resolution Skills
Module Code:CRSK H4001
Credits: 6
NFQ Level:7
Field of Study:Basic / broad general programmes*
Module Delivered in 1 programme(s)
Module Author:DAVID IRWIN
Module Description:• This is a seminar based and practical course which aims to develop skills in empathetic listening for conflict situations, assertion for conflict situations, and conflict resolution skills.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Identify the components of preferred styles of social interaction and conflict resolution.
LO2 Describe the components of constructive communication and conflict resolution skills.
LO3 Communicate constructively and non-judgementally with children, adolescents and adults.
LO4 Demonstrate competence and skills to encourage children and adolescents to develop internal standards of evaluation and self control.
LO5 Manage disagreements/conflicts scenarios constructively.
LO6 Manage their personal effectiveness and interactions with others in a confident manner.
LO7 Respond in a constructive manner to anger and hostility.
Pre-requisite learning
Co-requisite Modules
No Co-requisite modules listed

Module Content & Assessment

Content (The percentage workload breakdown is inidcative and subject to change) %
Managing and Resolving Conflict
General Introduction, Our Perceptions of Conflict: positive and negative
Styles of Conflict Management
The five styles, Finding your conflict comfort zone
Predictable Dynamics of Conflict
How unmanaged conflict escalates
Assertion Skills for Problem Solving - Making clear statements about your needs
The three-part assertion message
Resolving Conflicts Constructively - Thomas Gordon’s Collaborative Problem Solving Method
Alternate Dispute Resolution (A.D.R.)
Conflict Resolution Skills
An examination of how conflict resolution skills can reduce anger and hostility. Teaching conflict resolution skills to children. There will be class exercises and role plays throughout the course in listening skills, assertion, and conflict resolution.
Assessment Breakdown%
Course Work100.00%
Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Project No Description 1,2,3 50.00 Sem 1 End
Continuous Assessment n/a 4,5,6,7 50.00 n/a
No End of Module Formal Examination
Reassessment Requirement
Coursework Only
This module is reassessed solely on the basis of re-submitted coursework. There is no repeat written examination.

IT Tallaght reserves the right to alter the nature and timings of assessment


Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture No Description 3.00 Every Week 3.00
Independent Learning Time No Description 3.00 Every Week 3.00
Total Weekly Learner Workload 6.00
Total Weekly Contact Hours 3.00
This module has no Part Time workload.

Module Resources

Required Book Resources
  • Bolton, R. 2002, People Skills: How to Assert Yourself, Listen to others, and Resolve Conflicts. N.Y., Revised Edition is currently in Press. Ed., Simon & Schuster
Recommended Book Resources
  • Cloke, K. 2000, Resolving Conflicts at Work: A Complete Guide for Everyone on the Job., Wiley NY
  • Cloke, K. 2000, Resolving Personal and Organisational Conflict: Stories of Transformation and Forgiveness, Wiley NY
  • Csotti, M. 2001, Social Awareness Skills for Children, Jessica Kingsley London
  • Gilhooley, J., Scheuch, N. S. 2000, Using Peer Mediation in Classrooms and Schools: Strategies for Teachers, Counsellors, and Administrators.
  • Hyland, T.L. & Davis, J. 1999, Angry Kids Frustrated Parents: Practical Ways to Prevent and Reduce Aggression in Your Children. Boys Town, Nebraska.
  • Isenhart, M.W., Spangle, M.L. 2000, Collaborative Approaches to Resolving Conflict. (2000)., Sage Publications. London
  • Kipnis, A. 2001, Angry Young Men: How Parents, Teachers, and Counsellors Can Help ‘Bad Boys’ Become Good Men., Wiley NY
  • O’Flynn, S. & Kennedy, H. 2000, Conflict and Confrontation in the Classroom, Practice. Paradigm Press Cork
This module does not have any article/paper resources
This module does not have any other resources

Module Delivered in

Programme Code Programme Semester Delivery
TA_HSOCA_B Bachelor of Arts (Honours) Social Care Practice 5 Elective