Short Title:Communications
Full Title:Communications
Module Code:COMM H1081
Credits: 5
NFQ Level:6
Field of Study:Basic / broad general programmes*
Module Delivered in 1 programme(s)
Module Author:DAVID IRWIN
Module Description:To explore the use of Information Technology in Social Care environments To develop report writing skills relevant to social care settings To assess how communication is affected by cultural, legal and physical influences
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Assess how communication strategies can be applied in social care settings to ensure professionalism and ethical behaviour.
LO2 Develop Information Technology skills relevant to social care work, particularly the skills of word processing, using spreadsheets, using databases, visual presentation techniques and internet and e-mail.
LO3 Use case studies to examine critically the types of written reports and documents used in social care organisations as tools for students to develop best practice in report writing and written communication skills.
LO4 Know the influences on and barriers to communication from physical, cultural and legal perspectives.
Pre-requisite learning
Co-requisite Modules
No Co-requisite modules listed

Module Content & Assessment

Content (The percentage workload breakdown is inidcative and subject to change) %
Communication Strategies
Verbal communication. Non-verbal communication. Written communication. Listening skills.
Application of good communication strategies to social care settings
Communicating with various client groups – those with limited English, elderly people, children, people with intellectual disability, hearing loss, sight loss, physical disability. The correct way to guide a blind person. Appropriate language. Keeping it clear and simple without being patronising.
Information Technology skills
Demonstrate an ability to use IT software such as word processing, databases, spreadsheets, e-mail internet and visual presentation software (such as PowerPoint) Outline types of Assistive Technology that are available to clients in social care settings who may have specific needs, e.g. JAWS & Zoomtext for blind and visually impaired people, Boardmaker as a tool for creating plain English documents for people with reading or intellectual difficulties. Analyse how the use of IT benefits staff and service users in social care settings. Outline health and safety issues in relation to the use of IT.
Report Writing
Read a series of sample reports written within the context of Social Care – reports regarding individual clients, evaluation reports on quality of services, research reports, policies and procedures and policy documents. Assess structure and content of these reports. Outline the type and style of language used in these reports. Write sample reports and documentation during classes and as continuous assessment exercise.
Influences on and Barriers to Communication
Analyse individual culture, values and beliefs and how these can influence communication. Communication with people with disabilities – potential problems & best practice guidelines. Interviewing and assessment techniques in social care settings – factors to consider, e.g. the physical environment, the interviewer’s body language, making clients feel at ease etc. Role-play to develop these techniques.
Group Communication
How to work effectively in groups. Group dynamics. The importance of group work in social care.
Communication systems
Communication systems in social care organisations. Strengths and weaknesses of these communication systems. How these systems can be improved Communicating with service users and families. Communication between management and staff How organisations communicate their policies and procedures to staff and service users.
Assessment Breakdown%
Course Work100.00%
Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Practical/Skills Evaluation No Description   50.00 Sem 1 End
Continuous Assessment n/a   50.00 n/a
No End of Module Formal Examination

IT Tallaght reserves the right to alter the nature and timings of assessment


Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture No Description 2.00 Every Week 2.00
Practical No Description 1.00 Every Week 1.00
Independent Learning Time No Description 3.00 Every Week 3.00
Total Weekly Learner Workload 6.00
Total Weekly Contact Hours 3.00
This module has no Part Time workload.

Module Resources

Recommended Book Resources
  • Harvey N 2006, Effective Communication, 2nd ed. Ed., Gill & MacMillan
This module does not have any article/paper resources
Other Resources

Module Delivered in

Programme Code Programme Semester Delivery
TA_HSOCA_B Bachelor of Arts (Honours) Social Care Practice 2 Mandatory