Short Title:Front Office & Accom Oper 1
Full Title:Front Office & Accommodation Operations 1
Language of Instruction:English
Module Code:FROF H1001
 
Credits: 5
Field of Study:Combined Arts
Module Delivered in 2 programme(s)
Reviewed By:Christine Nangle
Module Author:URSULA DONOVAN MAGUIRE
Module Description:This module provides an overview of the functions and supervisory aspects of the accommodation department . It introduces students to the systems and procedures required for the successful operation of the housekeeping and accommodation department. It will be delivered through a mixture of theoretical and applied practical settings. It emphasises the importance of high standards in personal qualities and the provision of customer service.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Demonstrate appropriate customer care and personal presentation in the accommodation establishment
LO2 Evaluate the operational and supervisory aspects of running an accommodation operation
LO3 Investigate the criteria for the purchase and range of furnishings, cleaning agents and equipment
LO4 Evaluate the role of security and safety in the housekeeping and accommodation department
LO5 Identify and understand best practice within the accommodation department of a hotel with an emphasis on current trends within the accommodation sector
LO6 Describe the key features of the linen and laundry departments
LO7 Explain the duties and organisation of the front office department
 

Module Content & Assessment

Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Assignment Students will complete an assignment/project having completed hotel site visit. 2,4,5,6 40.00 n/a
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Formal Exam End-of-Semester Final Examination 1,3,4,5,6,7 60.00 End-of-Semester

TU Dublin – Tallaght Campus reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Class based instruction 3.00 Every Week 3.00
Independent Learning Reading/studying 3.00 Every Week 3.00
Total Weekly Learner Workload 6.00
Total Weekly Contact Hours 3.00
This module has no Part Time workload.
 

Module Resources

Required Book Resources
  • Bpp Learning Media,, Confederation of Tourism and Hospitality [ISBN: 9780 7517 7796 3]
Recommended Book Resources
  • Gary K. Vallen, Jerome L., Check-In Check-Out Managing Hotel Operations, Seventh Edition Ed.
  • Vallen, Pearson 2005, An introduction to Accommodation Service Skills, CERT 1991
  • Fellows, Jane, 1986, Housekeeping Supervision, Longman
  • Branson, Joan C. and Lennox, Margaret, Hotel, Hostel and Hospital Housekeeping
  • Allen, David 1990, Accommodation and Cleaning Services – Volume :1 Operations, Nelson Thornes
  • Sue Baker, Jeremy Huyton, P. Bradley,, Principles of Front Office Operations, Cassell [ISBN: 0304334405]
  • Peter Abbott and Sue Lewry 1997, Front Office Procedures, Social Skills and Management, Butterworth Heinneman [ISBN: 0750600241]
This module does not have any article/paper resources
Other Resources
 

Module Delivered in

Programme Code Programme Semester Delivery
TA_HHOTM_B Bachelor of Arts (Honours) International Hospitality & Tourism Management 2 Mandatory
TA_HHOTM_D_X Bachelor of Arts (Ordinary) International Hospitality and Tourism Management 2 Mandatory